--- title: "About Us" description: "Aiwifi is a Mexican B2B software company that turns guest WiFi into a marketing, analytics, and customer-experience platform for physical businesses. Headquartered in Mexico City and operated by..." url: https://aiwifi.io/about-us/ date: 2026-06-16 modified: 2026-06-16 author: "eaguilar" type: page lang: en --- # About Us **Aiwifi is a Mexican B2B software company that turns guest WiFi into a marketing, analytics, and customer-experience platform for physical businesses.** Headquartered in Mexico City and operated by Disruptive Cities S.A.P.I. de C.V., Aiwifi helps retailers, shopping malls, restaurants, and enterprises convert every WiFi connection into first-party customer data, measurable customer experience, and new revenue — all from a single, brand-aligned captive portal. ## Why we exist In most physical businesses, guest WiFi is treated as a utility: a password on a wall and a monthly cost. We saw something different. Every time a customer connects, they reveal who they are, how often they visit, and how they feel about your brand. That signal is one of the richest — and most underused — assets a brick-and-mortar business owns. Aiwifi was built to unlock it. Our mission is to give physical businesses the same depth of customer intelligence that e-commerce has always enjoyed, by transforming ordinary guest WiFi into an intelligent layer for data enrichment, customer experience, and growth. Our roots run deeper than the Aiwifi name. The core technology behind our platform has been in development since 2014, refined across years of real-world deployments before Aiwifi was founded in 2019. That decade of engineering is why our captive portal, analytics, and customer-experience tools are battle-tested at enterprise scale today. ## What we do Aiwifi replaces generic guest WiFi with an AI-powered captive portal that does far more than grant internet access. Our platform brings together everything a business needs to understand and grow its in-store audience: -   - **AI Captive Portal** — a fully customizable, brand-aligned login experience that turns the connection moment into a meaningful interaction. - **WiFi Analytics** — real-time insight into visit frequency, dwell time, customer trends, and venue behavior. - **CX WiFi & NPS** — continuous Net Promoter Score and customer-experience monitoring, captured automatically at the point of connection. - **Data Enrichment** — structured first-party profiles (contact data, interests, visit history, loyalty) collected with the customer’s consent in exchange for free WiFi. - **WiFi Monetization** — new revenue streams through on-portal advertising and retail media. - **Custom Integrations** — native connections to CRMs, loyalty programs, email marketing, and marketing-automation tools, plus webhooks and an open integration layer. - **Advanced Email Validation** — clean, deliverable data through built-in email verification. Together, these tools let a business move from “we offer free WiFi” to “we know our customers, measure their experience, and act on it.” ## Who we serve Aiwifi is trusted by leading brands across retail, shopping centers, restaurants, hospitality, smart cities, and events. Our customers include **Chedraui, Telcel, Hooters, Volkswagen, Parque Delta, Fibra Danhos, Parque Las Antenas, Parque Vía Vallejo,** and **Parque Puebla,** among others — from enterprise retail deployed across dozens of locations to independent venues using our plug-and-play solution for small and medium businesses. We operate primarily across Mexico and Latin America, and we work with integrators and partners to extend our platform to new markets, including the United States and Canada. ## Technology and partners Aiwifi is built on enterprise-grade infrastructure from **Oracle** and **Amazon Web Services**, and integrates **OpenAI** to power the intelligent layer of our captive portal and analytics. Our platform is hardware-agnostic and works seamlessly with the WiFi equipment businesses already own — including **TP-Link Omada, Grandstream, H3C,** and other major access-point ecosystems — so there’s no need to rip and replace existing networks. We are a member of the **Wireless Broadband Alliance (WBA)**, contributing to the global standards that shape the future of smart, seamless WiFi. Aiwifi has also showcased its captive portal technology at **Oracle CloudWorld 2024.** ## Recognition Aiwifi was ranked **#14 among the Top 60 Artificial Intelligence companies in Mexico by F6S,** one of the most respected global platforms for tracking innovative startups. Our work has been featured in outlets including Milenio, Reseller, Retailers, T&N Magazine, Dinero en Imagen, and InfoChannel. ## Leadership Aiwifi is founded and led by **Eric Aguilar,** Founder and CEO, alongside a focused team of engineers and product specialists dedicated to making in-venue customer intelligence accessible to every physical business — from global enterprises to neighborhood shops. ## Frequently asked questions **What is Aiwifi?** Aiwifi is a B2B SaaS platform that turns guest WiFi into a marketing, analytics, and customer-experience tool. It combines an AI-powered captive portal with WiFi analytics, NPS and CX monitoring, data enrichment, and monetization. **Where is Aiwifi based?** Aiwifi is headquartered in Mexico City, Mexico, and is operated by Disruptive Cities S.A.P.I. de C.V. It serves clients across Mexico and Latin America. **When was Aiwifi founded?** Aiwifi was founded in 2019, building on core technology that had been in development since 2014. The company is operated by Disruptive Cities S.A.P.I. de C.V. **Who uses Aiwifi?** Retailers, shopping malls, restaurants, hospitality venues, smart cities, and event organizers — including brands such as Chedraui, Telcel, Hooters, and Volkswagen — as well as small and medium businesses through our plug-and-play option. **What hardware does Aiwifi work with?** Aiwifi is hardware-agnostic and integrates with major access-point ecosystems including TP-Link Omada, Grandstream, and H3C, so businesses can keep their existing WiFi equipment. **How does Aiwifi collect customer data?** Customers choose to share information — such as contact details and interests — in exchange for free WiFi access, creating consented, first-party profiles that businesses can use for analytics and marketing. **How do I get started?** Visit (https://aiwifi.io/get-started/) to speak with our team and set up your AI captive portal.